Child Maintenance Service (CMS) and Child Support Agency (CSA) Legal Advice Voucher

Our 20 years of experience giving Child Maintenance Legal Advice is available to you for a minimal cost. During the advice appointment, which will be with a qualified lawyer, the specifics of your problem are identified and advice is given. Consultations are strictly confidential but please note this is not a free service. Legal Aid is not available for child maintenance cases. 

Call 01207 693966 and a member of our enquiry team will be able to determine if the problem you are experiencing is something we can assist you with. If it is, we will arrange a full telephone advice appointment with a qualified child support lawyer. Please note there is a fee of £35.00 for this appointment.

Please contact us on : 01207 693966 to arrange your consultation.

Terms and Conditions Surrounding our Advice Line and Formal Instruction.

Durham Legal Services UK Limited is the UK’s leading experts in the Child Support Act 1991 and associated legislation and, as such, we are contacted on many occasions by both of the parents connected with the same case looking for advice via our advice line.

Our ethos is to ensure that the overriding objective of the Child Support Act 1991 is achieved, i.e. the best interests of all children connected to the case are served. Following our advice calls, we are sometimes instructed by one party to assist further with their case. When instruction is requested, Durham Legal Services will issue a new client pack (NCP). Regrettably, we have increasingly experienced this service being abused by some individuals who have asked for representation but who have had no intention of returning the paperwork or committing to the service. The reason is they believe that by doing so, they stop us from acting on behalf of the other party.

We therefore wish to make it quite clear that an advice appointment is not instruction. All NCPs issued are valid for 5 working days only. After this period, if the paperwork has not been signed and returned to us and the fee payment made, we reserve the right to cancel any instruction from that party and to take instruction from any other party connected with the case. If, later, we are instructed by the other party and issue a second NCP that, again, is only valid for 5 days.

Further, as our ethos is to work in the best interests of the child, we state quite clearly there is no conflict of interest in this policy.

Out of Working Hours

Please follow the link to purchase your own advice voucher then text your Legal Advice Voucher transaction ID to 07805 030 222 and a member of the duty team will contact you ASAP.

Refund Policy

After purchasing a Legal Advice Voucher, you have the right to cancel within seven days, provided you do not actually seek legal advice before doing so. To cancel your Legal Advice Voucher purchase, simply contact us with your name, billing address and transaction ID and the price of the voucher will be refunded.

Our Guarantee

If you purchase an advice voucher and we can't answer your child maintenance question, we will refund your voucher fee in full, no questions asked.